1. Introduction
Solenso Co., Ltd. is committed to protecting your privacy and ensuring the security of your personal data. We process your personal information in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).
This privacy policy explains how we collect, use, store, and protect your data when you interact with us or visit our website.
2. Data Controller
The data controller is:
Solenso Co., Ltd.
4F., No. 56, Zili 5th St., Zhongli District, Taoyuan City 320, Taiwan, China
Email: info@solenso-global.com
Contact Person: Ivy Huang
VAT Number: 4003H0035
3. Data We Collect
We may collect the following categories of personal data:
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Identity: first name, last name
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Contact details: email address, phone number, postal address
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Company and job title (if applicable)
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Order information: purchase history, invoice, delivery data
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Browsing data: IP address, browser type, session duration, pages visited
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Any information you voluntarily provide through our forms or email
4. Purposes of Processing
Your data is collected and processed for the following purposes:
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To respond to your inquiries or contact requests
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To process and manage orders, deliveries, and invoices
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To provide after-sales support
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To send updates, news, and marketing communications (with your consent)
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To ensure the security and functionality of our website
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To comply with legal and regulatory obligations
5. Legal Basis for Processing
The legal grounds for data processing include:
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Your consent (e.g., newsletter subscription or contact form)
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Performance of a contract (e.g., order fulfillment)
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Legal obligation (e.g., invoicing and accounting obligations)
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Legitimate interests (e.g., improving our services and website)
6. Data Sharing
Your personal data may be shared with:
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Technical and hosting service providers
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Logistics and delivery partners
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Marketing tools and CRM platforms
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Governmental or regulatory authorities, when legally required
We ensure that all third parties handling your data adhere to strict confidentiality and security obligations.
7. Data Retention
We retain your personal data for only as long as necessary:
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Customer and contact data: up to 3 years after last interaction
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Billing and legal data: up to 10 years
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Cookies and tracking technologies: up to 13 months
8. Data Security
We take appropriate technical and organizational measures to protect your personal data, including:
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Encrypted website traffic via HTTPS
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Restricted access to data
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Secure hosting and regular backups
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Continuous monitoring of security protocols
9. Your Rights
In accordance with the GDPR, you have the following rights:
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Right to access your data
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Right to rectify inaccurate or outdated information
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Right to erase your data (right to be forgotten)
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Right to restrict or object to certain types of processing
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Right to data portability
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Right to withdraw your consent at any time
To exercise these rights, please contact us at: info@solenso-global.com
We may request proof of identity to validate your request.
10. Cookies
Our website uses cookies to enhance your experience, collect analytics, and improve functionality. You can manage or refuse cookies via your browser settings or through our cookie banner.
For more details, please see our [Cookie Policy] (link to be provided).
11. Changes to the Policy
Solenso Co., Ltd. reserves the right to update this privacy policy at any time. The most recent version will always be available on our website, and significant changes will be communicated accordingly.
Last updated: [June 18, 2025]